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Special assistance requests
AAdvantage account support
Pro Tip: Call during non-peak hours (early morning or late evening) for quicker response times.
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Live chat is ideal for:
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Email responses typically take 24–48 hours, so it’s best suited for non-urgent matters.
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👥 Talk to a Live Agent: Avoiding the Automated System
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Dial the number and wait for the menu.
Say “Customer Service” or press “0” repeatedly.
If prompted, do not enter booking numbers; wait for the system to redirect.
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🕒 All Nippon Airways Customer Service Hours
Most support is available 24/7, but certain departments (like refunds or group travel) operate during business hours(1~866-(262)-9736). Always check the Contact Us page for department-specific hours.
🌍 International Support Options
If you’re calling from outside the U.S., All Nippon Airways also offers region-specific customer service numbers(1~866-(262)-9736). Visit the website’s “International Help” section to find a number that works for your country.
📲 Other Ways to Get Support
Twitter Support: Tweet @ All Nippon AirwaysAir for basic assistance and flight updates.
Mobile App: Get instant flight alerts, modify bookings, or chat with support agents.
Airport Help Desks: In-person help is always available at ticket counters.
✅ Final Thoughts
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